Reach out to one of the team you met at the conference, we'd love to chat 😊
![](https://drx076mf7ktbt.cloudfront.net/74ed85e2f761d27017e2f632e67c3d98.png)
Courtney Evans
Co Founder & CEO
courtney@funraisin.co
![](https://drx076mf7ktbt.cloudfront.net/cbb758041a00fdcfa7859986e9d15663.png)
Lance Melton
North American GM
Lance@funraisin.co
![](https://drx076mf7ktbt.cloudfront.net/b9312563ad5e80184d46b9c47a2af4e0.png)
Marie Gamble
Sr Digital Partnership Manager
Marie@funraisin.co
![](https://d120qpg1fwmlgk.cloudfront.net/f846d9f5e56d8aa9b0a667eb41508233.png)
Supported by our wider 87 strong team across 5 International Offices
Diverse, fun, and passionate fundraising software professionals who bring a deep understanding of online fundraising and user experience.
Our talented have come from world-renowned tech giants, the highest awarded digital agencies and from inside some of the world's largest leading nonprofits.
Follow the Sun Support
We have a global team of in-house technical support specialists. Our response times globally are under 2hrs and tickets are usually resolved within 4-8hrs, depending on complexity. We operate an in-platform ticket service, a deep online knowledge base, live chat and phone lines and ensure you have a dedicated partnerships management team on hand.
![](https://drx076mf7ktbt.cloudfront.net/ef5cba04f8f912cec1987fe4fc36ea90.png)
• Customer Success Team
• Charity Partnership Team.
• Product development/Engineering Team.
• Project Managers and Professional Services.
• Critical issue support 24/7.
High touch: responsive and friendly team of specialists that you know by name
![](https://d120qpg1fwmlgk.cloudfront.net/889e9bd6a080bd385a6d61824ace36db.png)
Proactive Support
• Monitoring, analysis and optimization.• Identify patterns to deliver further training.
• Feedback to product team for feature development.
![](https://d120qpg1fwmlgk.cloudfront.net/c101e2fb3c76809984386f39919ab55d.png)
Reactive Support
• Integrated support ticketing system.• 24 hour support with rapid triage of tickets by team lead.
• Design enhancements - lead by award winning design team.
• Agile 2 week sprints for non critical bug fixes.
• Integrations - rapid escalation to tech team.
• Fraudulent transactions - Stripe Radar, email blocklist, IP blocking.
• All sites are monitored in real time we are on hand to block users if need be.
• Effective and efficient communication.
Training
![](https://d120qpg1fwmlgk.cloudfront.net/027a377c7480afec2f7f9cce174e8e2f.png)
- Dedicated site specific team training
- Self-serve learning.
- Automated booking system.
- Masterclasses - on demand webinars.
- ‘Ask us anything’ Town Hall sessions.
- Webinars for new feature releases.
Training journey delivered based on job function
- Supporter care.
- Event management.
- Data exports and reporting.
- Finance.
- Content management.
![](https://d120qpg1fwmlgk.cloudfront.net/3430cd26d6388fedcdb5a98d069ffd2a.png)