Reach out to one of the team you met at the conference, we'd love to chat 😊
Courtney Evans
Co Founder & CEO
courtney@funraisin.co
Lance Melton
North American GM
Lance@funraisin.co
Marie Gamble
Sr Digital Partnership Manager
Marie@funraisin.co
Supported by our wider 87 strong team across 5 International Offices
Diverse, fun, and passionate fundraising software professionals who bring a deep understanding of online fundraising and user experience.
Our talented have come from world-renowned tech giants, the highest awarded digital agencies and from inside some of the world's largest leading nonprofits.
Follow the Sun Support
We have a global team of in-house technical support specialists. Our response times globally are under 2hrs and tickets are usually resolved within 4-8hrs, depending on complexity. We operate an in-platform ticket service, a deep online knowledge base, live chat and phone lines and ensure you have a dedicated partnerships management team on hand.
• Customer Success Team
• Charity Partnership Team.
• Product development/Engineering Team.
• Project Managers and Professional Services.
• Critical issue support 24/7.
High touch: responsive and friendly team of specialists that you know by name
Proactive Support
• Monitoring, analysis and optimization.• Identify patterns to deliver further training.
• Feedback to product team for feature development.
Reactive Support
• Integrated support ticketing system.• 24 hour support with rapid triage of tickets by team lead.
• Design enhancements - lead by award winning design team.
• Agile 2 week sprints for non critical bug fixes.
• Integrations - rapid escalation to tech team.
• Fraudulent transactions - Stripe Radar, email blocklist, IP blocking.
• All sites are monitored in real time we are on hand to block users if need be.
• Effective and efficient communication.
Training
- Dedicated site specific team training
- Self-serve learning.
- Automated booking system.
- Masterclasses - on demand webinars.
- ‘Ask us anything’ Town Hall sessions.
- Webinars for new feature releases.
Training journey delivered based on job function
- Supporter care.
- Event management.
- Data exports and reporting.
- Finance.
- Content management.
